Smorgasbord Staff Training Automation

Overview

We built E-Chef, a kitchen training platform for Smorgasbord Coffee Bar, so new staff can learn every menu item from a tablet. The next question was obvious: who has actually completed which training? SystemLoom added training automation that assigns, tracks and follows up on training on its own.

The challenge

With a broad, changing menu and a team that changes over time, keeping everyone trained by hand is hard work. The owner needed to:

• Know who has learned what, without checking with each person.
• Make sure new items reach everyone as soon as they're added to the menu.
• Follow up on unfinished training without chasing people manually.
• Spend less time on admin and more time running the coffee bar.

What we built

Automatic training assignments

When the owner adds a new item or updates an existing one in E-Chef, it's automatically assigned to every relevant team member. Nobody has to remember to tell the team.

Progress tracking

E-Chef now records each person's progress item by item — not started, in progress or completed — whether they learned by video or step-by-step guide.

Smart reminders

If someone starts an item but doesn't finish it, or hasn't started a newly assigned one, the system sends a reminder automatically.

Owner summary

The owner receives a regular summary showing who's fully trained, who's catching up and which items need attention — everything they need at a glance.

How it works

Step	What happens
1. Update	The owner adds or updates a menu item in E-Chef
2. Assign	The item is automatically assigned to every team member
3. Learn	Staff complete it on the kitchen tablet, and progress is recorded
4. Remind	Unfinished or unstarted items trigger an automatic reminder
5. Report	The owner gets a summary of who's trained on what

Why choose SystemLoom

We automate the follow-up work that keeps a business running — and because we built E-Chef, the automation fits directly into the tool the team already uses every day.